GENERAL

• What are your terms of service?
            You can read our Terms of Service here.

• I've downloaded the PokerProsNetwork and installed the file but now I can't find it or a desktop icon?
            On a Windows-based system, the program file is located on the root drive at C:/Program Files Files (x86)\"NAME OF POKER SOFTWARE". In this folder you will see a file named client.exe with the correct icon next to it. Create a shortcut to this file and copy the shoprtcut to your desktop.
   
• I would like to play under different names, can I have more than one account?
            No. Each player is only allowed one account.
  
• I lost my password!
            You can reset your password manually by going to the main client window, and clicking on "Lobby" and then on "Login" and then on "Forgot Password". Enter your information and a new password will be emailed to your registered PokerProsNetwork email address. If you do so, and receive an error message, please email support with your full name and address, as well as your PokerProsNetwork user ID and we will help you get back in the game.
  
• How can I help keep my PokerProsNetwork account secure?
            Password protection is your responsibility. Never reveal your account information to anyone. We will never ask you to send your password to us, and the only place you will need to use it is when logging in to the PokerProsNetwork program. We recommend that you change your password regularly.

GAME PLAY

• What happens if I am disconnected in the middle of a hand?
            It occasionally occurs that due to reasons beyond our players' control, they are unable to act on their hand in time. At PokerProsNetwork. A player is allotted 30 seconds to act in poker games. A warning message is displayed at your seat when there are 15 seconds left to act. If there was a disconnect and a player returned before the timeout, he or she receives at least 10 seconds to act. If a player failed to act within the allotted time while being connected, the hand is folded by the system.
  
• The game I wish to join is full. What should I do?
            If a game is full, you can put your name on the Waiting List for that game. When a seat in the game becomes available, the first person on the Waiting List will have the first right of refusal for that seat. The other option you have is to take a seat at an empty table of that limit and game. Often, empty tables fill up quickly once a player takes a seat.
   
• What is the minimum buy-in?
            The minimum buy-in at all limits is ten times the minimum bet for the game. For example, in a $1/$2 game, the minimum buy-in is $10.
  
• How do I know how much money is in the pot?
            At any PokerProsNetwork table, the full amount of the pot, including all current bets and rake, is always displayed numerically above the Table Cards. Also, at the end of every betting round, all bets are collected in the middle of the table, and converted into higher denomination chips so you can easily see the pot's total value.
  
• Does the software allow me to muck the winning hand?
            No, it doesn't. If you play your hand to the showdown and you hold the winning hand, it will be always automatically shown. This feature protects you from accidentally mucking a winner.
  
• How much Rake is taken each hand?
            Please visit this Rake Table for details.

CHAT

• What are your chat rules?
            Certain forms and topics of chat are not allowed on PokerProsNetwork. Players engaging in offensive chat will be subject to a chat warning or a revocation of their chat privileges. Chat that is not permitted on PokerProsNetwork includes (but is not limited to):
  
  Profanity: We do not permit profane, vulgar, racist or abusive/insulting chat in our chat windows. We do have a feature by which certain profane words are asterisked out; A filtered word is one that has been deemed unacceptable on our poker site. Players attempting to bypass the filter may also be subject to a warning or revocation.
  
  Begging/Solicitation: We do not permit players to beg or panhandle for chips, whether play money or real money. No solicitation is permitted in any poker game at any time. There are facilities in place to prevent many instances of solicitation.
  
  Flooding: The sending of multiple and frequent messages to the chat window in order to drown out legitimate chat is forbidden.
  
  Non-English chat: We are aware that our players are from around the world, and that for many of them English is not their first language. However, at this time our policy is that English is the only language allowed to be used in PokerProsNetwork chat.
  
  
• What should I do if someone is abusing the chat feature?
            PokerProsNetwork does not tolerate abusive or obscene language at the tables. Please report any offensive chat to support@pokerprosnetwork.com. We encourage players to help us be our eyes and ears. Although we monitor the tables as much as possible, the cooperation of our players is a critical part of making PokerProsNetwork a fun experience for all. Please do not engage in retaliatory chat; this will only likely result in both user's chat being revoked.
  
  You can also block an individual player's messages from coming to you by right-clicking on the player's icon and selecting "Block Chat".  
  
  Have a question we haven't covered? Our customer service team is standing by, 24 hours a day. E-mail us at support@pokerprosnetwork.com.

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